{"id":23579,"date":"2025-07-08T17:27:48","date_gmt":"2025-07-08T10:27:48","guid":{"rendered":"https:\/\/www.surehcs.com\/?p=23579"},"modified":"2025-07-25T16:28:28","modified_gmt":"2025-07-25T09:28:28","slug":"nghe-thuat-quan-ly-nhan-su","status":"publish","type":"post","link":"https:\/\/www.surehcs.com\/en\/nghe-thuat-quan-ly-nhan-su\/","title":{"rendered":"Art management, personnel management, human resource management in business"},"content":{"rendered":"
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Ngh\u1ec7 thu\u1eadt qu\u1ea3n l\u00fd nh\u00e2n s\u1ef1<\/strong> l\u00e0 kh\u1ea3 n\u0103ng k\u1ebft h\u1ee3p linh ho\u1ea1t gi\u1eefa k\u1ef9 n\u0103ng l\u00e3nh \u0111\u1ea1o, s\u1ef1 th\u1ea5u hi\u1ec3u con ng\u01b0\u1eddi v\u00e0 t\u01b0 duy chi\u1ebfn l\u01b0\u1ee3c \u0111\u1ec3 x\u00e2y d\u1ef1ng, d\u1eabn d\u1eaft ph\u00e1t tri\u1ec3n \u0111\u1ed9i ng\u0169 hi\u1ec7u qu\u1ea3. \u0110\u00e2y kh\u00f4ng ch\u1ec9 l\u00e0 vi\u1ec7c \u00e1p d\u1ee5ng quy tr\u00ecnh hay ch\u00ednh s\u00e1ch m\u00e0 c\u00f2n l\u00e0 c\u00e1ch ng\u01b0\u1eddi qu\u1ea3n l\u00fd truy\u1ec1n c\u1ea3m h\u1ee9ng, kh\u01a1i d\u1eady \u0111\u1ed9ng l\u1ef1c l\u00e0m vi\u1ec7c, gi\u1ea3i quy\u1ebft xung \u0111\u1ed9t kh\u00e9o l\u00e9o v\u00e0 t\u1ea1o m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c t\u00edch c\u1ef1c. Ngh\u1ec7 thu\u1eadt n\u00e0y gi\u00fap doanh nghi\u1ec7p kh\u00f4ng ch\u1ec9 gi\u1eef ch\u00e2n nh\u00e2n t\u00e0i m\u00e0 c\u00f2n ph\u00e1t huy t\u1ed1i \u0111a n\u0103ng l\u1ef1c c\u1ee7a t\u1eebng c\u00e1 nh\u00e2n v\u00ec m\u1ee5c ti\u00eau chung<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/article>\n

Theo kh\u1ea3o s\u00e1t McKinsey 2024, c\u00f3 \u0111\u1ebfn 78% doanh nghi\u1ec7p cho r\u1eb1ng ngh\u1ec7 thu\u1eadt qu\u1ea3n tr\u1ecb nh\u00e2n s\u1ef1 hi\u1ec7u qu\u1ea3 l\u00e0 y\u1ebfu t\u1ed1 quy\u1ebft \u0111\u1ecbnh gi\u00fap h\u1ecd gi\u1eef ch\u00e2n nh\u00e2n vi\u00ean t\u1ed1t h\u01a1n \u00edt nh\u1ea5t 40% so v\u1edbi c\u00e1c \u0111\u01a1n v\u1ecb thi\u1ebfu chi\u1ebfn l\u01b0\u1ee3c nh\u00e2n s\u1ef1 linh ho\u1ea1t.<\/p>\n

Th\u1ef1c t\u1ebf cho th\u1ea5y, m\u1ed9t nh\u00e0 qu\u1ea3n l\u00fd gi\u1ecfi c\u00f3 th\u1ec3 bi\u1ebfn m\u1ed9t t\u1eadp th\u1ec3 trung b\u00ecnh th\u00e0nh m\u1ed9t \u0111\u1ed9i ng\u0169 xu\u1ea5t s\u1eafc \u0111\u01a1n gi\u1ea3n v\u00ec h\u1ecd bi\u1ebft c\u00e1ch truy\u1ec1n c\u1ea3m h\u1ee9ng, giao ti\u1ebfp hi\u1ec7u qu\u1ea3, t\u00f4n tr\u1ecdng s\u1ef1 kh\u00e1c bi\u1ec7t v\u00e0 ph\u00e1t tri\u1ec3n con ng\u01b0\u1eddi. Trong khi \u0111\u00f3, m\u1ed9t qu\u1ea3n l\u00fd thi\u1ebfu tinh t\u1ebf c\u00f3 th\u1ec3 khi\u1ebfn c\u1ea3 nh\u1eefng nh\u00e2n vi\u00ean gi\u1ecfi nh\u1ea5t c\u0169ng c\u1ea3m th\u1ea5y b\u1ecb b\u00f3p ngh\u1eb9t r\u1eddi b\u1ecf t\u1ed5 ch\u1ee9c.<\/p>\n

Kh\u00f4ng \u00edt doanh nghi\u1ec7p hi\u1ec7n nay v\u1eabn ch\u1ec9 d\u1eebng l\u1ea1i \u1edf m\u1ee9c qu\u1ea3n l\u00fd nh\u00e2n s\u1ef1 v\u1ec1 m\u1eb7t h\u00e0nh ch\u00ednh: t\u00ednh l\u01b0\u01a1ng, ch\u1ea5m c\u00f4ng, x\u1eed l\u00fd vi ph\u1ea1m\u2026 m\u00e0 ch\u01b0a ch\u00fa tr\u1ecdng \u0111\u1ebfn ngh\u1ec7 thu\u1eadt qu\u1ea3n l\u00fd nh\u00e2n vi\u00ean qu\u1ea3n tr\u1ecb b\u1eb1ng s\u1ef1 \u0111\u1ed3ng h\u00e0nh, ph\u00e1t tri\u1ec3n, t\u1ea1o \u0111\u1ed9ng l\u1ef1c v\u00e0 k\u1ebft n\u1ed1i gi\u1eefa con ng\u01b0\u1eddi v\u1edbi t\u1ea7m nh\u00ecn c\u1ee7a t\u1ed5 ch\u1ee9c. C\u00f9ng L\u1ea1c Vi\u1ec7t SureHCS<\/a> t\u00ecm hi\u1ec3u chi ti\u1ebft trong b\u00e0i vi\u1ebft n\u00e0y.<\/p>\n

1. \u201cNgh\u1ec7 thu\u1eadt qu\u1ea3n l\u00fd nh\u00e2n s\u1ef1\u201d l\u00e0 g\u00ec?<\/h2>\n
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Kh\u00e1i ni\u1ec7m \u201cngh\u1ec7 thu\u1eadt qu\u1ea3n l\u00fd nh\u00e2n s\u1ef1<\/strong>\u201d kh\u00f4ng \u0111\u01a1n thu\u1ea7n ch\u1ec9 l\u00e0 vi\u1ec7c s\u1eed d\u1ee5ng k\u1ef9 n\u0103ng \u0111\u1ec3 gi\u00e1m s\u00e1t, \u0111i\u1ec1u ph\u1ed1i hay ph\u00e2n c\u00f4ng c\u00f4ng vi\u1ec7c cho \u0111\u1ed9i ng\u0169 nh\u00e2n vi\u00ean. Thu\u1eadt ng\u1eef n\u00e0y h\u00e0m \u00fd s\u00e2u xa h\u01a1n th\u1ec3 hi\u1ec7n kh\u1ea3 n\u0103ng k\u1ebft h\u1ee3p gi\u1eefa hi\u1ec3u bi\u1ebft v\u1ec1 con ng\u01b0\u1eddi, c\u1ea3m x\u00fac, t\u00ecnh hu\u1ed1ng c\u1ee5 th\u1ec3 v\u00e0 t\u01b0 duy linh ho\u1ea1t c\u1ee7a ng\u01b0\u1eddi l\u00e0m qu\u1ea3n l\u00fd trong vi\u1ec7c d\u1eabn d\u1eaft truy\u1ec1n c\u1ea3m h\u1ee9ng cho nh\u00e2n s\u1ef1.<\/p>\n<\/blockquote>\n

\u0110\u1ec3 d\u1ec5 h\u00ecnh dung, k\u1ef9 n\u0103ng qu\u1ea3n l\u00fd gi\u1ed1ng nh\u01b0 c\u00e1ch m\u1ed9t ng\u01b0\u1eddi h\u1ecdc l\u00e1i xe: c\u00f3 quy tr\u00ecnh, nguy\u00ean t\u1eafc, k\u1ef9 thu\u1eadt. Nh\u01b0ng ngh\u1ec7 thu\u1eadt qu\u1ea3n l\u00fd nh\u00e2n s\u1ef1 l\u1ea1i gi\u1ed1ng nh\u01b0 vi\u1ec7c l\u00e1i xe trong \u0111i\u1ec1u ki\u1ec7n th\u1ef1c t\u1ebf \u0111\u00f2i h\u1ecfi s\u1ef1 quan s\u00e1t, \u0111i\u1ec1u ch\u1ec9nh, c\u1ea3m nh\u1eadn th\u1eadm ch\u00ed l\u00e0 \u1ee9ng bi\u1ebfn s\u00e1ng t\u1ea1o v\u1edbi t\u1eebng kh\u00fac cua, \u0111i\u1ec1u ki\u1ec7n th\u1eddi ti\u1ebft hay d\u00f2ng xe ph\u00eda tr\u01b0\u1edbc.<\/p>\n

\"\u201cNgh\u1ec7<\/p>\n

S\u1edf d\u0129 g\u1ecdi l\u00e0 \u201cngh\u1ec7 thu\u1eadt\u201d b\u1edfi v\u00ec y\u1ebfu t\u1ed1 quan tr\u1ecdng nh\u1ea5t trong qu\u1ea3n tr\u1ecb nh\u00e2n s\u1ef1 ch\u00ednh l\u00e0 con ng\u01b0\u1eddi m\u00e0 con ng\u01b0\u1eddi th\u00ec kh\u00f4ng m\u00e1y m\u00f3c, kh\u00f4ng c\u1ed1 \u0111\u1ecbnh h\u1ecd c\u00f3 c\u1ea3m x\u00fac, \u0111\u1ed9ng l\u1ef1c ri\u00eang v\u00e0 h\u00e0nh vi thay \u0111\u1ed5i theo m\u00f4i tr\u01b0\u1eddng. Do \u0111\u00f3, ng\u01b0\u1eddi qu\u1ea3n l\u00fd kh\u00f4ng th\u1ec3 ch\u1ec9 \u00e1p d\u1ee5ng m\u1ed9t c\u00f4ng th\u1ee9c duy nh\u1ea5t cho t\u1ea5t c\u1ea3. H\u1ecd c\u1ea7n s\u1ef1 th\u1ea5u c\u1ea3m, s\u1ef1 linh ho\u1ea1t \u0111\u00f4i khi l\u00e0 b\u1ea3n l\u0129nh \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh \u201ckh\u00e1c s\u1ed1 \u0111\u00f4ng\u201d \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o l\u1ee3i \u00edch h\u00e0i h\u00f2a gi\u1eefa t\u1ed5 ch\u1ee9c v\u00e0 nh\u00e2n vi\u00ean.<\/p>\n

B\u00ean c\u1ea1nh \u0111\u00f3, m\u1ed9t s\u1ed1 doanh nghi\u1ec7p \u0111ang n\u1ed7 l\u1ef1c chuy\u1ec3n m\u00ecnh b\u1eb1ng c\u00e1ch \u00e1p d\u1ee5ng ngh\u1ec7 thu\u1eadt qu\u1ea3n tr\u1ecb nh\u00e2n s\u1ef1 trong doanh nghi\u1ec7p th\u00f4ng qua c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh ph\u00e1t tri\u1ec3n n\u0103ng l\u1ef1c qu\u1ea3n l\u00fd, \u0111\u00e1nh gi\u00e1 t\u00e2m l\u00fd h\u00e0nh vi nh\u00e2n s\u1ef1 (v\u00ed d\u1ee5 nh\u01b0 DISC, MBTI), x\u00e2y d\u1ef1ng m\u00f4 h\u00ecnh ph\u1ea3n h\u1ed3i 360 \u0111\u1ed9 ho\u1eb7c tri\u1ec3n khai v\u0103n h\u00f3a ph\u1ea3n h\u1ed3i th\u01b0\u1eddng xuy\u00ean.<\/p>\n

2. Ngh\u1ec7 thu\u1eadt qu\u1ea3n l\u00fd nh\u00e2n s\u1ef1, qu\u1ea3n tr\u1ecb nh\u00e2n l\u1ef1c trong doanh nghi\u1ec7p<\/h2>\n

\"Ngh\u1ec7<\/p>\n

2.1. Ngh\u1ec7 thu\u1eadt giao ti\u1ebfp l\u1eafng nghe trong qu\u1ea3n l\u00fd nh\u00e2n s\u1ef1<\/h3>\n

Giao ti\u1ebfp trong doanh nghi\u1ec7p kh\u00f4ng ch\u1ec9 l\u00e0 vi\u1ec7c truy\u1ec1n t\u1ea3i th\u00f4ng tin t\u1eeb c\u1ea5p tr\u00ean xu\u1ed1ng c\u1ea5p d\u01b0\u1edbi. Ngh\u1ec7 thu\u1eadt qu\u1ea3n l\u00fd nh\u00e2n vi\u00ean \u0111\u00f2i h\u1ecfi ng\u01b0\u1eddi qu\u1ea3n l\u00fd kh\u00f4ng ch\u1ec9 n\u00f3i m\u00e0 ph\u1ea3i bi\u1ebft l\u1eafng nghe ch\u1ee7 \u0111\u1ed9ng t\u1ee9c l\u00e0 th\u1ef1c s\u1ef1 ch\u00fa t\u00e2m, kh\u00f4ng ng\u1eaft l\u1eddi v\u00e0 \u0111\u1eb7t c\u00e2u h\u1ecfi \u0111\u1ec3 th\u1ea5u hi\u1ec3u nh\u00e2n vi\u00ean.<\/p>\n

Vi\u1ec7c l\u1eafng nghe gi\u00fap ng\u01b0\u1eddi qu\u1ea3n l\u00fd n\u1eafm b\u1eaft \u0111\u01b0\u1ee3c t\u00e2m t\u01b0, k\u1ef3 v\u1ecdng ho\u1eb7c nh\u1eefng v\u1ea5n \u0111\u1ec1 ch\u01b0a \u0111\u01b0\u1ee3c b\u1ed9c l\u1ed9 r\u00f5 r\u00e0ng. Ch\u1eb3ng h\u1ea1n, m\u1ed9t nh\u00e2n vi\u00ean gi\u1ecfi c\u00f3 th\u1ec3 \u0111ang mu\u1ed1n th\u1eed th\u00e1ch \u1edf vai tr\u00f2 m\u1edbi, nh\u01b0ng kh\u00f4ng n\u00f3i ra n\u1ebfu h\u1ecd c\u1ea3m th\u1ea5y kh\u00f4ng \u0111\u01b0\u1ee3c l\u1eafng nghe. Ng\u01b0\u1ee3c l\u1ea1i, m\u1ed9t qu\u1ea3n l\u00fd bi\u1ebft l\u1eafng nghe c\u00f3 th\u1ec3 ph\u00e1t hi\u1ec7n nu\u00f4i d\u01b0\u1ee1ng ti\u1ec1m n\u0103ng \u1ea5y.<\/p>\n

V\u00ed d\u1ee5 th\u1ef1c ti\u1ec5n: Nhi\u1ec1u doanh nghi\u1ec7p hi\u1ec7n nay \u00e1p d\u1ee5ng m\u00f4 h\u00ecnh \u201c1:1 check-in\u201d \u2013 c\u00e1c bu\u1ed5i tr\u00f2 chuy\u1ec7n ng\u1eafn gi\u1eefa qu\u1ea3n l\u00fd v\u00e0 nh\u00e2n vi\u00ean m\u1ed7i tu\u1ea7n m\u1ed9t l\u1ea7n. Theo b\u00e1o c\u00e1o c\u1ee7a Gallup, c\u00e1c \u0111\u1ed9i nh\u00f3m duy tr\u00ec th\u00f3i quen n\u00e0y c\u00f3 t\u1ef7 l\u1ec7 xung \u0111\u1ed9t n\u1ed9i b\u1ed9 th\u1ea5p h\u01a1n 30% so v\u1edbi nh\u00f3m kh\u00f4ng th\u1ef1c hi\u1ec7n.<\/p>\n

2.2. Kh\u1ea3 n\u0103ng \u0111\u1ecdc v\u1ecb t\u1ea1o \u0111\u1ed9ng l\u1ef1c cho nh\u00e2n vi\u00ean<\/h3>\n

Trong ngh\u1ec7 thu\u1eadt qu\u1ea3n tr\u1ecb nh\u00e2n s\u1ef1 trong doanh nghi\u1ec7p, \u0111i\u1ec1u quan tr\u1ecdng kh\u00f4ng ph\u1ea3i l\u00e0 \u0111\u1ed1i x\u1eed c\u00f4ng b\u1eb1ng theo ki\u1ec3u \u201cc\u00e0o b\u1eb1ng\u201d m\u00e0 l\u00e0 c\u00e1 nh\u00e2n h\u00f3a c\u00e1ch d\u1eabn d\u1eaft d\u1ef1a tr\u00ean t\u00ednh c\u00e1ch, \u0111\u1ed9ng l\u1ef1c v\u00e0 ho\u00e0n c\u1ea3nh c\u1ee7a t\u1eebng ng\u01b0\u1eddi.<\/p>\n

V\u00ed d\u1ee5, m\u1ed9t nh\u00e2n vi\u00ean h\u01b0\u1edbng n\u1ed9i s\u1ebd c\u1ea3m th\u1ea5y tho\u1ea3i m\u00e1i h\u01a1n khi \u0111\u01b0\u1ee3c giao nhi\u1ec7m v\u1ee5 r\u00f5 r\u00e0ng, \u00edt ti\u1ebfp x\u00fac trong khi ng\u01b0\u1eddi h\u01b0\u1edbng ngo\u1ea1i l\u1ea1i c\u1ea7n m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c c\u00f3 t\u00ednh t\u01b0\u01a1ng t\u00e1c cao. M\u1ed9t s\u1ed1 nh\u00e0 qu\u1ea3n l\u00fd s\u1eed d\u1ee5ng c\u00f4ng c\u1ee5 nh\u01b0 DISC<\/a> ho\u1eb7c MBTI \u0111\u1ec3 nh\u1eadn di\u1ec7n phong c\u00e1ch c\u00e1 nh\u00e2n t\u1eeb \u0111\u00f3 ch\u1ecdn c\u00e1ch giao ti\u1ebfp t\u1ea1o \u0111\u1ed9ng l\u1ef1c ph\u00f9 h\u1ee3p.<\/p>\n

Nghi\u00ean c\u1ee9u t\u1eeb Harvard Business Review ch\u1ec9 ra r\u1eb1ng, c\u00e1c nh\u00f3m nh\u00e2n s\u1ef1 \u0111\u01b0\u1ee3c c\u00e1 nh\u00e2n h\u00f3a phong c\u00e1ch d\u1eabn d\u1eaft \u0111\u1ea1t hi\u1ec7u su\u1ea5t c\u00f4ng vi\u1ec7c cao h\u01a1n 25% so v\u1edbi c\u00e1c nh\u00f3m qu\u1ea3n l\u00fd theo ki\u1ec3u \u0111\u1ea1i tr\u00e0.<\/p>\n

2.3. K\u1ef9 n\u0103ng ra quy\u1ebft \u0111\u1ecbnh c\u00f4ng b\u1eb1ng linh ho\u1ea1t<\/h3>\n

M\u1ed9t trong nh\u1eefng \u0111i\u1ec3m kh\u00f3 nh\u1ea5t trong ngh\u1ec7 thu\u1eadt qu\u1ea3n l\u00fd nh\u00e2n vi\u00ean l\u00e0 l\u00e0m sao v\u1eeba gi\u1eef \u0111\u01b0\u1ee3c t\u00ednh nguy\u00ean t\u1eafc v\u1eeba \u0111\u1ea3m b\u1ea3o s\u1ef1 th\u1ea5u hi\u1ec3u ho\u00e0n c\u1ea3nh c\u1ee5 th\u1ec3. V\u00ed d\u1ee5, v\u1edbi hai nh\u00e2n vi\u00ean c\u00f9ng \u0111\u1ebfn tr\u1ec5, m\u1ed9t ng\u01b0\u1eddi v\u00ec l\u00fd do c\u00e1 nh\u00e2n kh\u00f4ng th\u1ec3 ki\u1ec3m so\u00e1t \u0111\u01b0\u1ee3c, m\u1ed9t ng\u01b0\u1eddi v\u00ec thi\u1ebfu tr\u00e1ch nhi\u1ec7m n\u1ebfu x\u1eed l\u00fd gi\u1ed1ng nhau s\u1ebd d\u1ec5 g\u00e2y m\u1ea5t ni\u1ec1m tin trong \u0111\u1ed9i nh\u00f3m.<\/p>\n

Ngh\u1ec7 thu\u1eadt n\u1eb1m \u1edf kh\u1ea3 n\u0103ng ph\u00e2n t\u00edch b\u1ed1i c\u1ea3nh, c\u00e2n nh\u1eafc t\u00e1c \u0111\u1ed9ng l\u00e2u d\u00e0i v\u00e0 gi\u1eef \u0111\u01b0\u1ee3c s\u1ef1 minh b\u1ea1ch khi \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh. \u0110i\u1ec1u n\u00e0y t\u1ea1o ra v\u0103n h\u00f3a c\u00f4ng b\u1eb1ng nh\u01b0ng kh\u00f4ng m\u00e1y m\u00f3c m\u1ed9t trong nh\u1eefng n\u1ec1n t\u1ea3ng \u0111\u1ec3 nh\u00e2n vi\u00ean g\u1eafn b\u00f3 v\u1edbi t\u1ed5 ch\u1ee9c.<\/p>\n

2.4. Qu\u1ea3n l\u00fd b\u1eb1ng m\u1ee5c ti\u00eau thay v\u00ec b\u1eb1ng m\u1ec7nh l\u1ec7nh<\/h3>\n

C\u00e1c doanh nghi\u1ec7p hi\u1ec7n \u0111\u1ea1i ng\u00e0y c\u00e0ng chuy\u1ec3n t\u1eeb m\u00f4 h\u00ecnh qu\u1ea3n l\u00fd truy\u1ec1n th\u1ed1ng (\u201cch\u1ec9 huy v\u00e0 ki\u1ec3m so\u00e1t\u201d) sang m\u00f4 h\u00ecnh \u201cd\u1eabn d\u1eaft theo m\u1ee5c ti\u00eau\u201d. \u1ede \u0111\u00f3, thay v\u00ec giao vi\u1ec7c chi ti\u1ebft t\u1eebng b\u01b0\u1edbc, nh\u00e0 qu\u1ea3n l\u00fd s\u1ebd c\u00f9ng nh\u00e2n vi\u00ean x\u00e1c l\u1eadp k\u1ebft qu\u1ea3 k\u1ef3 v\u1ecdng, th\u1eddi gian ho\u00e0n th\u00e0nh cho ph\u00e9p nh\u00e2n vi\u00ean t\u1ef1 ch\u1ee7 v\u1ec1 c\u00e1ch th\u1ee9c th\u1ef1c hi\u1ec7n.<\/p>\n

C\u00e1c c\u00f4ng c\u1ee5 nh\u01b0 OKR (Objective and Key Results) hay SMART Goal \u0111ang \u0111\u01b0\u1ee3c nhi\u1ec1u doanh nghi\u1ec7p s\u1eed d\u1ee5ng \u0111\u1ec3 t\u1ea1o ra s\u1ef1 r\u00f5 r\u00e0ng t\u1eadp trung trong c\u00f4ng vi\u1ec7c.<\/p>\n

C\u00e1ch l\u00e0m n\u00e0y gi\u00fap nh\u00e2n vi\u00ean:<\/p>\n