Deployment-Warranty-Maintenance
Customer support process to deploy the system when buying the product package of Lac Viet:
Train the system transfer
-Training, guiding customers using the SureHCS system by level: Board of Directors; Human Resource Managers; Technical experts; Employees …
– Training objectives: Decentralization and training help users deploy the system quickly, proficiently. Ensure stable system operation, independent of solution provider.
** Lạc Việt offers:
- Detailed documentation, divided by role to publish each object properly
- Guiding methods of data security, copying and data recovery
- System Administration Guide: OS, Database ...
- Analyze and control the incident, propose direction to overcome quickly when the incident occurs, minimize information loss, exploit data for customers.
** Training content:
Manager
In order to help the management team focus on organizational models and management information in the system, the analysis and evaluation of information to take the initiative in the management of the organization as well as the user test under the room. Units and subordinate units in the process of exploiting and deploying the system
- Training contents include:
- Organizational models of information in the system
- Processes of information processing have been made available
- Extensive processing capabilities of the system
Key Users
Helps to perform data entry operations, business vouchers that arise during the operation of the business, and collects and processes information entered into the database, as well as identifies and addresses errors. Removes data during system deployment
- Training contents include:
- Handing over the documentation for the correct input
- Actions for processing shared catalogs in the system
- Input operations correspond to standard processes
- Identify standard input information to update data into the system for emerging transactions
- Identify standard input information to update data into the system for emerging transactions.
- The processing method exploits the tables output the output information of the system
- The method of monitoring data inspection at the authorization level, according to information management needs of the business
Administrator
Assuming responsibility for monitoring the operation of the network and the general database of the system with the aim of supporting the maintenance and timely and accurate notification of the incident to the supplier. To find a quick and effective solution. Participate in system administration, security leadership, information maintenance
- Training contents include:
- The general organizational model information in the system
- Process information for the system has been designed
- Process capability, future development direction of the system
- Procedures for security measures and data security such as copying, preventing, creating users, exploiting rights ...
Warranty & System Maintenance
– When technical and operational requirements are met, support and maintenance services that satisfy end users will be critical.
– Understanding that, Lac Viet always gives customers the support service, the best maintenance to timely resolve all technical and professional questions to help ensure The system of the business always works well.
** Warranty & maintenance services Lac Viet
- Support for fixing errors (not to exceed the common feature noted in the solution file) if any arise during system operation.
- Schedule regular server checks, clean up system junk data periodically (quarterly / quarterly)
- Provide technical support, answer questions about the use of software.
- Support to import / edit when data is generated (when data is needed).
- Free software updates in accordance with the latest changes in Vietnamese law (if any).
** Emergency Assistance Cases:
- Train users to use the system and handle special situations of the features needed to pay for employee benefit policies.
- Intensive training to immediately resolve problems that arise to ensure continuity of business operations.
- Setting up a Lac Viet server infrastructure and network ready to allow customers to connect to the system running on the Lac Viet infrastructure to operate the system, ensuring continuous management requirements.
** Customer services team:
- Highly skilled, knowledgeable software product and professional.
- Serious, dedicated, quick and efficient service.
- Response time of 4 hours when receiving requests from customers from Monday to Friday weekly via email / phone and at the place if urgent.
- Warranty period: 12 months from the acceptance date of the system including 40 hours onsite at the customer for one year warranty / maintenance upon request and commitment to continue maintenance and upgrades for later years. Be sure to update the new features when changes are made in the Department.
- Customer support 24/7 via: hotline (+84.28) 3844 4929, online remote / Email: surehcs@lacviet.com.vn / Chat / onsite at customer (8/6).